Terms & Conditions

1. Acceptance of Terms

By accessing and using the Shaunaks Pharmacy Group website ('the Website'), you agree to be bound by these Terms and Conditions ('Terms'). If you do not agree to these Terms, please do not use the Website.

These Terms apply to all users of the Website, including visitors who browse our content without registering, and patients or customers who use any services available through the Website.

2. About Us

The Website is operated by Shaunaks Pharmacy Group, an independent community pharmacy group registered in England and Wales. Our pharmacies are registered with and regulated by the General Pharmaceutical Council (GPhC). Our GPhC registration details are available on the GPhC Register at www.pharmacyregulation.org.

References to 'Shaunaks', 'we', 'us' or 'our' in these Terms refer to Shaunaks Pharmacy Group.

3. Use of the Website

3.1 Permitted use

You may use the Website for lawful, personal and non-commercial purposes only. You agree not to:

• Use the Website in any way that violates applicable local, national or international law or regulation
• Copy, reproduce, republish, upload, post or distribute any content from the Website without our prior written consent
• Attempt to gain unauthorised access to any part of the Website or any server or system connected to it
• Transmit any unsolicited or unauthorised advertising or promotional material
• Use the Website to transmit or distribute any viruses, malware or other harmful code
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website

3.2 Account registration

Some features of the Website may require you to register an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any suspected unauthorised use of your account.

You must provide accurate, current and complete information when registering. We reserve the right to suspend or terminate accounts where information is found to be inaccurate or misleading.

4. Health Information Disclaimer

The health information, articles and content published on the Website are provided for general informational and educational purposes only. This content:

• Is not a substitute for professional medical advice, diagnosis or treatment
• Should not be used to self-diagnose or self-treat any health condition
• Does not constitute a pharmacist-patient relationship

Always seek the advice of your pharmacist, GP or other qualified healthcare professional with any questions you may have regarding a medical condition or medication. Never disregard professional medical advice or delay seeking it because of something you have read on the Website.

In case of a medical emergency, call 999 or attend your nearest Accident and Emergency department immediately.

5. Prescription and Medicines Services

Where the Website facilitates prescription ordering, repeat prescription requests, or other medicines-related services:

• These services are operated in compliance with the Medicines Act 1968, NHS contractual requirements, and GPhC professional standards
• A responsible, GPhC-registered pharmacist supervises all prescription and dispensing services
• It is your responsibility to provide accurate and complete information when requesting services
• We reserve the right to decline to fulfil a request where a pharmacist determines it would not be clinically appropriate or safe to do so
• Medicines dispensed through our services are intended only for the named patient and must not be shared with or administered to another person

6. Intellectual Property

All content on the Website — including but not limited to text, images, logos, graphics, design elements and software — is owned by or licensed to Shaunaks Pharmacy Group and is protected by intellectual property laws.

The Shaunaks name, logo and branding are trade marks of Shaunaks Pharmacy Group. You may not use these without our prior written consent.

You may view, download and print content from the Website for your own personal, non-commercial use only, provided you retain all copyright and proprietary notices.

7. Third-Party Links and Services

The Website may contain links to third-party websites, including NHS services, health information resources and partner organisations. These links are provided for your convenience only. We do not endorse, control or accept responsibility for the content or privacy practices of any third-party website. You access third-party sites at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law:

• The Website and its content are provided on an 'as is' and 'as available' basis without any warranty, express or implied
• We make no warranty that the Website will be uninterrupted, timely, secure or error-free
• We shall not be liable for any loss or damage arising from your reliance on health information on the Website, or from any interruption or unavailability of the Website
• Our total liability to you in connection with these Terms shall not exceed the amount paid by you to us in the twelve months preceding the claim (if any)

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9. Availability of the Website

We aim to make the Website available at all times but do not guarantee continuous, uninterrupted access. We may suspend, withdraw or restrict availability of all or any part of the Website for business or operational reasons. Where possible, we will provide advance notice of any planned maintenance or downtime.

10. Privacy and Cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy, both of which are incorporated into these Terms by reference. By using the Website, you consent to the processing of your personal data as described in those documents.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. Please check this page periodically.

12. Governing Law and Jurisdiction

These Terms and any dispute arising from your use of the Website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For patients and customers based in Scotland or Northern Ireland, mandatory local consumer rights protections may also apply.

13. Complaints

We aim to provide an excellent service at all times. If you have a complaint about the Website or any service accessed through it, please contact us in the first instance at:

If your complaint relates to a professional pharmacy matter, you also have the right to raise a concern directly with the General Pharmaceutical Council at www.pharmacyregulation.org.

14. Contact Information

For general enquiries about these Terms: